Job advert





JOB TITLE: Store Supervisor

DEPARTMENT: Retail Sales

REPORTS TO: General Manager, Director of Retail Sales

SUMMARY: The required candidate will provide customer service, product knowledge and sales support for fellow team members and customers that are consistent with the company’s standards and expectations. He or She must strive to achieve the store and company’s goals/ objectives in service, branding, sales, productivity and inventory management. He or She is the principal liaison between the customer and the store/ company during their scheduled shift.




  • Manage retail staff, among which includes people working on the floor, and the cashiers
  • Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
  • Make sure pricing is correct
  • Work on store displays
  • Attend trade shows in order to identify new services and products
  • Recruit, Coach, counsel, discipline and train employees
  • Evaluate self-on-the-job performance, as well as other staff
  • Identify market trends that appeal to customers
  • Ensure products are clean and ready to be displayed
  • Approve contracts with store vendors
  • Maintain inventory and ensure items are in stock
  • Analyze financial statements in order to enhance profit making opportunities
  • Ensure promotions are accurate and in tune with company’s standards
  • Utilize computers to record sales figures, for data analysis and forward planning
  • Monitor local competitors
  • Ensure that hours of operation are in compliance with local laws
  • Maintain health and safety measures and store’s cleanliness
  • Organize and distribute staff schedules
  • Preside over staff meetings
  • Help, drive, motivate, and encourage retail sales staff to achieve sales targets
  • Handle customer complaints, issues and questions.
  • updating colleagues on business performance, new initiatives and other pertinent issues;
  • initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
  • And any other assignments as deemed necessary by management


Although this area of work is open to all graduates, an HND or degree in the following subjects may increase your chances:

  • Accounting and finance;
  • Business studies;
  • Fashion management;
  • Marketing;
  • Retail management



To accomplish the job requirements candidate must possess the following competencies:

  • Effective leadership and the ability to motivate others;
  • The ability to plan and prioritise workloads and delegate accordingly;
  • Customer focus;
  • The capacity to grasp new concepts quickly;
  • The ability to multi-task and work under pressure;
  • Shrewd business sense and a well-developed commercial awareness;
  • A desire to work as part of a team to generate fresh and innovative ideas






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